SERVICES SERIO Contact Center Solutions
Interactive Voice Response (IVR) - Programming and Consulting
Computer Telephony Integration (CTI) - Programming and Consulting
SERIO provides Host Data Exchange (HDX) integration development to allow Nortel's Contact Center Manager (CCM) and Nortel's Symposium Call Center Server (SCCS) scripts to be integrated to various third-party components.
The Nortel Meridian PBX / Nortel Succession PBX offer a CTI interface via Meridian Link Services or Symposium Link Services. Our engineers can help configure the Meridian Link Service or Symposium Link Service to allow your CTI system to receive the appropriate telephony information. We offer advanced Meridian Link Service and Symposium Link Service configuration, run diagnostics, trace generation and troubleshooting of trace files to resolve link issues.
You have properly configured the AST setting of the PBX and have the correct IAPG setting configured but are still not getting the appropriate CTI information. We can help with changes to the Nortel PBX programming or Nortel PBX configuration, run trace logs and verify the Meridian Link / Symposium Link CTI information provided by the link. We will run the proper diagnostic tools to resolve the CTI link issue. Ask us how we can help you with your Nortel CTI project.
Our Connectivity Portal (CP) for Nortel's Contact Center Manager (CCM) and Nortel's Symposium Call Center Manager (SCCS) leverages the Host Data Exchange (HDX) API to allow your CCM and SCCS scripts to communicate with virtually any external system. The Connectivity Portal (CP) eliminates the need for custom Host Data Exchange (HDX) development and integration, just install the application and configure it, and the CCM/SCCS scripts are ready to communicate with external systems (example: send emails, update databases, call third-party APIs etc...). Abandoned calls can be easily tracked and reported to offer your callers superior customer service. If a call abandon occurs, the Connectivity Portal can be used to log the call and optionally schedule a call back via a Customer Relationship Management (CRM) or helpdesk application.
We offer consultation, development, and integration services for Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) solutions on various platforms including Microsoft Speech Server (MSS) Release 2004 R2, MSS 2007, and Nuance Speech Recognition for various IVR platforms.
We also consult, develop, and offer integration services for various Computer Telephony Integration (CTI) platforms including Envox CT Connect (CTC), Nortel Telephony Application Programming Interface (TAPI), Nortel Symposium Agent, and LAN CTE for the Nortel Business Communications Manager (BCM) platforms.
Our professional services team offers custom Interactive Voice Response (IVR) development on the various Nortel IVR platforms (MPS, VPS, Business Communication Manager - BCM), the Envox CT ADE platform, and various Voice XML or VXML platforms. Contact us to know more about how we can help you.
IVR Development and Consulting
SERIO specializes in the design, development and implementation of Interactive Voice Response (IVR) or Voice Response Units (VRU). Our team has vast experience in the contact center / call center space. Our team can help you with you IVR projects. Whether you need contact center analysis, call center consulting, IVR programming, or Computer Telephony Integration (CTI) programming our team is available to help you.