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HOME                               SERIO Contact Center Solutions   

 

SERIO is an industry leader in providing solutions for your call center/contact center.  We provide complete speech-enabled Interactive Voice Response (IVR) systems and fully integrated Computer Telephony Integration (CTI) via our various CTI links.

 

Ask us about our various IVR and CTI solutions and how we can help you better serve your customers.

 


October 20, 2006

SERIO CTI Suite ( CTI Server and CTI Client )

SERIO launches the beta version of its CTI suite of products.  The CTI Server is designed to communicate with next-generation Interactive Voice Response (IVR) platforms via Web Services, while offering a TCP/IP interface to legacy IVR platforms.  The CTI client seamlessly integrates to replica watches sale helpdesk or CRM software on the contact center agent's desktop.  These products are compatible with over 30 families of ACD/PBX platforms.  Increased productivity, reduced agent workload, superior customer satisfaction.

 

July 24, 2006

Connectivity Portal for Nortel Contact Center Manager (CCM) and Nortel SCCS

SERIO launches the beta version of its Connectivity Portal for the Nortel Contact Center Manager (CCM) and for the Nortel Symposium Call Center Server (SCCS).  The Connectivity Portal enables the CCM and SCCS scripts to communicate rolex replica sale with Web Services and other IT components.  Enable CCM scripts to send emails, call third party APIs, schedule tasks, run reports, update databases, track abandoned calls, cue callback calls.  Contact us for more information.

 

February 6, 2006

Automated Speech Payment System (ASPS)

SERIO launches the beta version of its Automated Speech Payment System (ASPS) using Microsoft Speech Server and Microsoft .NET technologies.  Allow your rolex replica customers to pay their accounts easily via the natural speech interface.  Demo available.


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